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Customer Testimonials
I worked with Samantha Arias known as the MINI Genius and she helped to get me set-up in my new 2024 mini cooper 4 door S. Samantha was knowledgeable and she was fantastic to work with and I highly recommend her!
My recent service with Mini of WESTCHESTER was excellent. They really have a very good model of customer service. I appreciate the high level of courtesy and efficiency, it makes a customer such as myself feel really taken care of. I definitely recommend the service of Fran Ortiz, Marie (and others at reception, I apologise, I do not recall everyone’s names) and Maria who helped coordinate my billing. In addition, the recommendation to the body shop in Hastings on Hudson was excellent, and they treated me in turn with the same level of care.
Top-notch customer support! Expert knowledge and go out of their way to help us.
My recent experience with Ray Catena MINI service was terrible. Having just moved to Westchester, my 2019 MINI needed routine maintenance so I made an appointment for an oil change, also asking to have my new NY plates installed. After a nearly four hour wait I was shocked to find the mis-assembly of my front license plate holder and the loss of two of its specialty screws. When I inquired about it the staff was rude and unapologetic. The experience leaves me wondering what other simple service tasks they don't get right.
Everyone at the dealership is a pleasure to deal with, from the folks who direct your call, to the staff who accept the car for service, to Ray, the serviceman assigned to me who kept me advised of all issues throughout.
i have always had a good experience with Mini Service. Raymond is great to work with. Thanks!
Just purchased a 2023 mini countryman All4S from Patrick Foreman on 1/30/2023 This is a way a dealership should be run. Great salesman NoB/S will work with you to make sure you are Truly satisified. Anybody looking for a mini go see Patrick , he will take care of you .
Prompt service and clean facility. I would go back for future service needs in the future.
Ray Catena Mini recently repaired my car, and every aspect of the transaction was professional, from making the appointment to picking up the perfectly repaired vehicle. Everyone I dealt with was courteous and pleasant. It was an excellent experience from start to finish.
The Service Technician Raymond Tavares, goes out of his way to help you as a mini owner take the best care of your car. I do however feel that the team that greets you and manages other aspects of your visit treats you like you should be grateful they take time to help you.
Purchased my car at lease end along with the extended warranty and maintenance contracts. The dealership could not have made the process easier and been more accommodating and caring in the process. My thanks to Clinton, Paola and Eric for going above and beyond!
Great service experience each and every time we go there!!!!! Everyone cares for the car as if it was their own. From Michael, to Bill, to Raymond and Edwin, their care and concern is incredible. Best service experience we have ever had on any car- ever!!
They are very helpful, not pushy and professional. I’ve had 4 minis all arranged through Patrick Forman who is extremely organized, professional and a good communicator.
Very pleasant, helpful and honest. Didn’t try to sell me something I didn’t need. Maintenance was timely and the facility immaculately clean.
Ray Tavares is Always helpful; Always receptive and Always responsive! Ray makes the Servicing of my Mini a pleasant and valuable event! He’s “Simply The Best!”
Always excellent service from the Service Advisor, the technicians, all the workers to the cashier!
The service is always good and the timelines are accurate. The people who work there are professional, polite and accommodating. I’ve never had a bad experience.
Just bought new mini. from Mini of Westchester.my salesman Ray Catena.cannot say how wonderful and proficient he is.my 2nd mini.thanks Pat.
I've leased for years and it was finally time to buy a car. I looked at a few dealerships and had horrible experiences at each one from super pushy, rude salesmen with tons of hidden and outrageous fees. Mini of Westchester was my last call and in hindsight should have been my first call. From the very moment I spoke with my salesman Danny Diaz, I knew I'd finished my search. Not only was he kind, but he was calm, patient and straight forward with everything. From the moment I arrived at the dealership, the red carpet was ...
Only because there's no way to give zero stars does this end up with 1. I went there looking for a car, saw one that was available that I was ready to move on. Made it very clear to my salesman that I was very interested, ready to move and wanted to purchase this car. Salesman had Sunday Monday off and told me he would give me numbers when he returned on Tuesday. Never mentioned or offered to pass me on to prevent losing the car I wanted. Tuesday came and no news, I had to write to get a ...
I had a marvelous experience. I have leased for years and this was the best yet. I got all the questions I had answered, top notch assistance with financing and courtesy. I’m a satisfied customer. Ask for Danny. He’s awesome!!!
I would like to send a huge thank you and shout out to Danny Diaz and Ray Catena Mini of Westchester! I had a great buying experience. Hunting for a manual S Countryman is like trying to find and Easter egg in August. After much searching I inquired about a manual S through the website. I received a call back within a few minutes from Danny. I was elated to find the dealership had 3. Two of which just came in. Although there were no pics available Danny sent me all the information on all 3 vehicles to compare. I decided on ...
Not a good experience The service department acts as if they are doing you a favor At my last service appointment I told the service manager that my automatic key was not working He said the batteries needed to be replace but refused to do it As a result I've had to struggle opening / locking the doors and the trunk. It's a struggle What kind of service department does this?
Patrick Forman was my sales rep, straight shooter, no xx...was a great car buying experience. I would definitely recommend Mini of Westchester if you are looking for a new or used Mini.
We just picked up our 7th mimi from Rsy Catena, Mini of Westchester. Oursales person, Patrick Firmsn is the best there is. Ask for him and expect the best.
I am trying to buy a $40,000 car and cant get a price after multiple emails. Why use this dealer? When you expect a little service does not seem too much to ask for.
This is a friendly professional dealership that takes the time to explain all options to clients. Patrick is a joy to work with that is why we come back to this dealership. Patrick Forman embodies a good sales motorist advisor...
Excellent salesmen- honest and fair He will steer you in the correct direction regardless of the outcome. I highly recommend him! He stuck with me even though I pestered him with multiple questions and multiple comparisons. Marc
After one year of country driving, the Service Manager said it was imperative that my tires and brakes be replaced at considerable cost. They said all my city driving caused the brakes and tires to go, but I live in a rural area and drive on country roads. They claimed it was unsafe for me to drive the car as it was. I tried to contact the service manager, but was unable to reach him or have him return my calls. A very unsettling experience. I called Mini Cooper or BMW of America and also received no straight answers. They ...
I cannot compliment Mark of the Service Department at Westchester Mini enough. He went above and beyond on more than one occasion helping me when my Mini was brought in after being flooded during the recent rains. He was professional and took time out of his busy day to go back and forth to the repair area to get the possessions that I forgot to take from the car. I hope his superiors realize what a valued employee he is. He is a keeper and deserves a bonus for his excellence in dealing with the public
It is hard to imagine a better experience at any car dealer. This is my fourth MINI from MINI of Westchester. Patrick Forman is a great Motoring Advisor. I will never forget my first MINI when he picked me up at the local train station (in a MINI) and drove me to the dealership to take delivery. Patrick handled everything over the phone and via emails to make my experience the best and most efficient possible. He was very patient, knowledgeable and professional as he answered my many questions about the car, options and pricing by email (for all four ...
They have a beautiful service area and very efficient. Have a 2012 mini convertible that they take great care of. Wish all service dept worked like this.
Got our first MINI on Saturday. Enjoying the car, mostly due to the smooth buying process, thanks to Westchester MINI and especially Robert Finkelstein, Motoring Advisor at W. MINI. With all my three previous car purchases, I drove home regretting about paying/signing up for some thing or the other. However, at Westchester MINI, Robert made it pretty straight forward, knowing what we wanted, and calling us to inform us when something fitted us with absolutely no pressure. He went an extra mile to get us the best finance deal and explained in detail whatever we asked. Drove out of ...